Frequently Asked Questions

Where are your bags made?

Our handbags are carefully handcrafted in Dubai - United Arab Emirates, where artisanal precision meets refined design. Each piece reflects a commitment to exceptional craftsmanship using premium Italian leathers and high-grade hardware.

What materials do you use?

We use full-grain Italian calfskin leather, chosen for its supple texture, resilience, and graceful aging. This ensures every bag remains timeless in both quality and character.

How should I care for my leather bag?

Store your bag in its original dust bag when not in use. Keep away from prolonged sun exposure, moisture, and fragrances. For upkeep, gently wipe with a clean, dry cloth.

Do you offer worldwide shipping?

We proudly offer shipping across all GCC countries, including the United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia. Orders within the UAE are delivered within 1–2 business days, while deliveries to other GCC countries arrive within 2–4 business days, ensuring a seamless experience as we work towards expanding internationally.

For more details, please see our Shipping & Delivery.

What is your return policy?

As our collections are produced in limited quantities, we do not accept returns or exchanges, except in the case of items that are defective, damaged, or incorrectly delivered. If you experience an issue with your order, please contact us within 48 hours of delivery at info@sienne-dubai.com

Will sold-out items be restocked?

Yes, our bags are restocked; however, restocking specific colors may take additional time depending on availability and production schedules. We recommend subscribing to restock alerts for timely updates on your preferred styles.

Are your bags ethically produced?

Yes. We uphold ethical practices across all stages, from sourcing materials to final craftsmanship, ensuring transparency, fairness, and sustainability in our process.

When will I receive my order?

All orders are carefully processed within 1 business day. Enjoy swift delivery within 1–2 business days across the UAE, and 2–4 business days throughout the GCC. Please note that delivery times may vary slightly during public holidays or peak seasons.

What payment methods do you accept?

We currently accept online payments through VISA. Additional payment options will be introduced in future.

How can I get in touch with customer care?

You may contact us at
info@sienne-dubai.com or via the form on our Contact page. We’re here to assist you with any questions or support you may need.